GENERAL PURCHASE AND RESERVATION CONDITIONS

1. INTRODUCTION

This document (together with all documents mentioned in it) sets out the conditions governing the use of this website (https://www.store.cxcchefs.com/) and the purchase and reservation of products and services therein (hereinafter, the “Conditions”), regardless of the application, digital medium, support or device through which it can be accessed. We ask you to carefully read these Conditions and our Privacy Policy, Cookies Policy and Legal Notice and General Conditions of Use, before using this website. By using this website or making an order or reservation through it, you agree to be bound by these Conditions and by our Privacy Policy, Cookies Policy and Legal Notice and General Conditions of use, so, if you are not According to all of them, you should not use this website.

It is expressly stated that the only valid reservations for the restaurants are those made and confirmed through https://www.store.cxcchefs.com/ which is the official website CSULT EDORMA, SL declines any responsibility if the reservation has not been acquired through the official channel and is not responsible for reservations that may be offered on other websites or for the availability or price, among others, that these advertise
In this sense, CSULT EDORMA, SL will take whatever actions are necessary to prevent this from happening and maintain this website as the only one existing to make said reservations.

 

2.- IDENTIFICATION OF THE PARTIES

The sale of products and reservation of services through this website is carried out under the name of CSULT EDORMA, SL, with address at Plaça de l'Església 3, baixos, 17480 Roses, Spain, and provided with NIF B-67152595 and registered in the Commercial Registry of Girona, volume 46,288, folio 212, page B-515,374. The website it is from https://www.store.cxcchefs.com/.

No order or request will be managed from the CSULT EDORMA, SL restaurants.

And, on the other hand, the user, the one who contracts or reserves the products offered through the website and whose identifying data is those provided directly by him by incorporating his data into the different forms that CSULT EDORMA, SL makes available to you to access any of the products or services offered on the website. The information and personal data provided will be treated in accordance with the provisions of the Privacy Policy and the Cookies Policy.

Access, navigation and use of the website confers the status of user, so you accept from the moment you start browsing all the Conditions established here and their subsequent modifications, without prejudice to the application of the corresponding legal regulations. that applies to the present case. The user declares that he or she is over 18 years of age and has the legal capacity to enter into contracts through this website.

 

3.- RESERVATION PROCESS

Our online reservation system allows you to check availability, make reservations and, if the desired date is no longer available, make a request to be included in the corresponding waiting list. Reservations are available 365 days in advance and requests that exceed this limit are not processed.

At the time of booking we advise you and we would appreciate it if you indicated any allergies or intolerances to take into account in order to offer alternative dishes if necessary.

At the time of making the reservation, you will be asked for bank details in order to comply with the cancellation and/or modification policy for reservations detailed below.

3.1.- Reservation cancellation and/or modification policy

The user must review the reservation cancellation and/or modification policy of each restaurant, on each restaurant's website.

https://www.compartircadaques.com/terms-conditions-booking
https://www.compartirbarcelona.com/terms-conditions-booking
https://www.disfrutarbarcelona.com/terms-conditions-booking

4.- ITEMS PURCHASE PROCESS

The user can purchase through the website by the established means and forms. To do this, you must follow the established purchase procedure during which you can add to the cart, basket or final purchase space as many products and/or services as you consider. The user must fill out and/or verify the information requested at each step in order to execute the purchase and the corresponding shipment/delivery. Subsequently, the user will receive an email confirming that their order or purchase request and/or provision of the service has been received, which will be considered confirmation of the order placed. The user acknowledges at the time of purchase that he or she is aware of and accepts the particular conditions of the product and/or service in question, indicating by way of example, but not limitation: name, weight, price...

 

5.- AVAILABILITY OF PRODUCTS

CSULT EDORMA, SL informs the user that the items advertised on the website and for which purchase is enabled have units available. Otherwise, your purchase will be blocked indicating “out of stock”. The immediate existence of all items is not guaranteed, although in no case will CSULT EDORMA, SL intentionally put on sale more units than are available for sale.

Please note that all orders will be shipped within available stock limits. In the event that there is a shortage of stock or specific unavailability of a product, CSULT EDORMA, SL will send an email informing the user of this situation and the new recommended delivery time for the purchased products.

In the event that the product is not available after the order has been placed, the user will be informed by email, and may choose between receiving another product with similar characteristics or canceling the order.

Partial cancellation of the order due to lack of availability will not imply total cancellation of the order, unless the user so states. Without prejudice to the right of withdrawal.

 

6.- PRICES

The prices applicable to the user's contracting of the products will be those that appear on the website at the time the user accesses the specific product and proceeds to start the contracting process. The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due depending on the delivery address. Likewise, other costs established in these conditions in a specific section on shipping cost policy will apply to these prices.

In the event of an error in the price of the products that the user has contracted, we will inform them as soon as possible and give them the option of reconfirming the order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and any amounts paid will be fully refunded.

CSULT EDORMA, SL reserves the right to modify the price list published on the website, when it deems appropriate. In any case, the above will not apply to those products contracted prior to their modification.

 

7.- PAYMENT METHODS

The payment methods we accept are credit or debit cards (Visa, MasterCard, American Express). Payment is made at the time of purchasing the product or service.

In the case of reservations, payment will be made on the day reserved without prejudice to the power ofCSULT EDORMA, SL to exercise its right to collect the penalty detailed in section 3.1 in the cancellation and/or modification policy for reservations detailed in these Conditions.

 

8.- RIGHT OF WITHDRAWAL AND WAY TO EXERCISE IT

If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in the event that the goods that make up your order are delivered separately, to the 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the last of these goods.

To exercise the right of withdrawal, you must notifyCSULT EDORMA, SL, to the address Plaça de l'Església 3, baixos, 17480 Roses, Spain, to the telephone number +34 972 253 448 or email admin@cxcchefs.com. You may use the model withdrawal form that appears as an Annex to these Conditions, although its use is not mandatory. To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.

In case of withdrawal on your part, we will return all payments received by you that correspond to you in accordance with these Conditions and without any undue delay and, in any case, no later than 14 calendar days from the date on which We are informed of your decision to withdraw from this contract.

We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you tell us otherwise, expressly detailing the payment method through which you want us to make the refund. You will not incur any costs as a result of the refund. Notwithstanding the above, we may withhold the refund until we have received the goods, or until you have presented proof of their return, depending on which condition is met first.

Unless you physically make the return, you must assume the direct cost of returning the goods. You alone will be responsible for any decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which you received them. No refund will be made if the product has been used beyond the mere opening of it, products that are not in the same conditions in which they were delivered or that have suffered any damage, so you must be careful with the product(s) while they are in your possession. Please return the item using or including all its original packaging, instructions and other documents that may accompany it.

You will not have the right to withdraw from the contract whose purpose is the supply of any product or service personalized and/or adapted to your specific needs. In the case of services, the right of withdrawal cannot be exercised if they have been provided or performed and in food or related services when a specific date or period of performance is foreseen.

After examining the item we will inform you if you are entitled to a refund of the amounts paid.

If we receive an item outside the stipulated period, in poor condition, with incorrect content or that, in short, does not meet the characteristics to be able to withdraw from the contract, you will not be entitled to a refund of amounts. We will contact you and if after two (2) months from when we put the item at your disposal you have not picked it up or refuse to receive it, we will not be responsible for it and it will be considered abandoned.

We will be authorized to pass on the corresponding costs if it is possible to manage the return of the package to your attention. In all cases, the rights and actions recognized by current legislation remain safe.

 

9.- SHIPPING

9.1.- Expenses and shipping areas

CSULT EDORMA, SL makes shipments both nationally and internationally. The shipping costs associated with your order will be calculated prior to payment and will be detailed for your complete information. In the event that a product cannot be sent to a specific destination, you will receive an automatic notification from the purchasing engine that will no longer allow you to continue with it.

For products from the wine and preserved and prepared families, shipments are currently made to mainland Spain, the Balearic Islands and the European Union, with certain restrictions. For the rest of the products, shipping is open. For shipments of packs, wines and drinks, as well as books, the shipping cost to mainland Spain is included. For the rest of the recipients, a charge will apply depending on the delivery destination.

9.2.- Delivery time

Shipments are managed the next business day after purchase, from Monday to Friday, and are processed from the province of Girona. Delivery times are indicative, although there is a commitment regarding compliance. Deliveries are expected to be made within 72 business hours following purchase (provided the requested stock is available).

The delivery will be considered to have been made at the time the carrier makes the delivery and the delivery receipt is signed. If no recipient of the package is found, the courier will return the next business day. Even if you provide your details, it is not guaranteed that the courier will call the recipient before delivering.

Delivery delays will not imply cancellation of the order or any compensation.

9.3.- Taxes and customs

In the case of international shipments, any additional tax and/or customs tax is not included in the price. It will depend on each destination country to apply or not apply certain taxes, which will have to be paid by the recipient of the merchandise in each case.

 

10.- RETURNS

We accept exchanges and returns within 14 calendar days from the delivery date, always with prior authorization from us, confirmed by email admin@cxcchefs.com or other means and following the instructions on how to proceed. We will not accept returns of products that do not present their original packaging, or have been tampered with. In articles that have been ordered, manufactured or modified to measure for the client,CSULT EDORMA, SL reserves the right not to accept the return.

The amounts paid for those products that are returned due to any defect or defect, when it really exists, will be fully refunded, including the delivery/shipping costs incurred to deliver the item to you and the costs that you would have incurred to return it to us. . If the return is for another reason, the customer will be responsible for the cost of the return, which will be deducted from the amount to be returned. Shipping costs, if any, will not be refunded.

 

11.- GUARANTEES

If you contract as a consumer and user, you have the right to corrective measures, free of charge, in case of lack of conformity of the goods. We offer you guarantees on the products that we sell through this website, in the terms legally established for each type of product, responding, therefore, for the lack of conformity of these that manifests within a period of 3 years from delivery. of the product.

It is understood that the products comply with the contract provided that (i) they conform to the description made by us and have the qualities that we have presented on this website, (ii) they are suitable for the uses to which the products are ordinarily intended. of the same type and (iii) present the usual quality and performance of a product of the same type that are reasonably expected. In this sense, if any of the products do not comply with the contract, you must inform us through the means of communication provided for this purpose.

 

12.- CONTACT

If you have any questions, please contact us. You can contact by phone +34 972 253 448 or by sending an email to admin@cxcchefs.com.

 

EXHIBIT

Model withdrawal form (you only need to complete and send this form if you wish to withdraw from the contract)

For the attention ofCSULT EDORMA, SL acting under the commercial name of CXC CHEFS, with address at Plaza de l'Esglesia, 3 baixos, 17480 Roses, Spain, and email admin@cxcchefs.com.